"Thank you for quickly helping us fix what we thought was a serious and potentially expensive problem with our elevator in Media, PA. After a power surge knocked the elevator out of service, you gave me step-by-step instructions to reset the control unit and bring the elevator back online. I couldn't have done it without your help. "
"Today I had the opportunity of meeting an employee, Billy, face to face, as he arrived at my door and proceeded to perform an inspection and service call on the home elevator that had been installed prior to my purchase of the home. He proved to be an outstanding representative of your company as he arrived at the appointed time, had his tool bag in hand, and without hesitation, went to work. He answered all of my questions in a manner that a lay person could understand, and finished up the way he began. At all times he was respectful and a real gentleman, and together with the fine staff of administrative people at your organization, left me with the need to say "thank you" to each of your staff that I have had the pleasure to chat with. "
I had purchased an elevator from your company, the address being XXXX beach ave, long beach township. I just wanted to send you an email complimenting your company on a terrific job. As you may recall I've been hands on in building this house and I have to say that of all the subcontractors I've used, Accredited has been the most hassle free. Jamie in sales was prompt to respond to questions in the initial purchase, scott in service ( I do not know his last name, but he has long hair) was always available to answer questions regarding install, Roseanne was courteous and always took my messages and I think I even spoke to you once or twice regarding install and found you helpful as well. Anyway, thanks for a job well done and if you ever need a reference, especially if someone doing a house themselves do not hesitate to have them contact me.."
"We Are writing to highly commend Wallace & Sons Elevator Service for being such a fantastic company! They always provide us great, fast and reliable service. They have an extremely friendly, reliable, accessible and knowledgeable staff, from the people answering the phone and the awesome repairmen all the way to the owner, Scott who himself still answers emergency calls on weekends and actually comes to repair your elevator in emergencies! This is one company that takes pride in the work they do and it truly shows! If you have an elevator this is a company you want to know!"
I want to thank you and your crew at Wallace Elevator Service, especially Bill, for the fast, accurate service I recieved yesterday. When we arrived on Saturday after the storm to find that the elevator was not working and I had new tenants arriving I was panicked. Your response with a service call within 3 hours of my calling and the efficiency of the repair saved the day."
"Dear Mr. Wallace,
I am a Real Estate Agent in Morris County, NJ. As an agent, you never are quite sure what issues might arise with a home purchase. When my client's potential new home involved an elevator, my first thought was "oh no, where am I going to find a reliable company to inspect this?" I was very pleasantly surprised! From the minute Roseanne answered the phone I was assured not only that I had chosen the best company I could, but that my client was in good hands. Roseanne accommodated my client's appointment needs & the technician couldn't have been more professional. He was extremely knowledgeable and patiently took the time to explain every detail to my client. He also sensed that she was somewhat intimidated by the elevator, but by the time he left, I could see she was a lot more at ease. Thank you! Whatever you are doing to train your employees is truly working. I cannot tell you how often when I try to arrange for workers or service people that I am very disappointed by no shows, lateness, bad quality work & no knowledge about their product or service. Your company made my job that much easier.
The good news about your inspection service call; I now have a client who is secure about her elevator, I have passed around at least a dozen of your cards & my client has taken a service contract with your company.
Finally, please open an office in this area. We have a population of aging baby boomers who are reluctant to move out of the metropolitan area away from NY & their grandchildren. They are not fond of climbing stairs any longer, but not excited to give up their colonials with the bedrooms upstairs!"
" We were pleased with the immediate response from the company when we had a problem operating the elevator. "
"As an owner of an office building in New Jersey, I would highly recommend the Wallace & Son's Elevator Co.'s team to any building owner. They are highly responsive when needed and very reasonably priced for their service. I have dealt with other elevator companies, and none have provided the service and support the way Wallace & Son's does. Thank you Scott and your team for such excellent service."
"Just a short note to say thanks for the quick service. I was in a jam with no one else being able to fix the problem in the Newtown PA area. Your guy came out the next morning and was able to get the elevator working again before noon. Can't thank you enough. "